Hosted PBX & Cloud Phone Systems
Run your entire business phone system in the cloud - no server to buy, no hardware to maintain, and your team connected from anywhere. Set up and supported locally in Zimbabwe and Zambia.
Your Phone System, in the Cloud
A hosted PBX gives you everything a traditional phone system does - extensions, call routing, voicemail, auto-attendants, call queues - but without the expensive box in your server room. The system lives in a secure data centre, we manage and update it for you, and your team simply connects over the internet. For businesses in Zimbabwe and Zambia, that means no large upfront hardware spend, no maintenance headaches, and a phone system that keeps working even when the office power does not.
No On-Site Hardware
There is no PBX box to buy, house, cool, or repair. The system runs in the cloud, so you avoid large upfront costs and never worry about ageing equipment failing.
Predictable Monthly Costs
Swap unpredictable maintenance bills for a simple subscription. Built on 3CX, there are no per-user fees - so costs stay flat as your team grows.
Always Up to Date
Security patches and new features are applied automatically in the cloud. Your system stays current without anyone touching a server.
Resilient by Design
Hosted in data centres with redundant power and backups. If local power or internet drops, calls reroute to mobiles automatically so you stay reachable.
Hosted vs On-Premise - Which Is Right for You?
Both approaches deliver a full-featured phone system. The difference is where it lives, who maintains it, and how you pay for it. Here is how they compare so you can choose with confidence.
Upfront Cost
Hosted: low - no server to buy. On-premise: higher - you purchase the hardware outright.
Maintenance
Hosted: handled for you in the cloud. On-premise: your responsibility, including repairs and upgrades.
Remote Working
Hosted: built in - connect from anywhere. On-premise: possible, but needs extra configuration.
Scaling
Hosted: add users in minutes. On-premise: may need new hardware as you grow.
Resilience
Hosted: data-centre redundancy and failover. On-premise: depends on your local power and internet.
Control
Hosted: managed service, less to worry about. On-premise: full control if you have the IT capacity.
Why Move to a Cloud PBX
A cloud phone system removes the biggest frustrations of traditional PBX hardware. As an authorised 3CX partner, M&J XSystems hosts, configures, and supports your cloud PBX so you get enterprise-grade communications without the enterprise-grade headache.
No Server to Buy
Skip the upfront hardware cost entirely. Your phone system lives in the cloud from day one.
Data-Centre Uptime
Hosted on resilient infrastructure with redundant power and backups, far beyond a single office box.
Work From Anywhere
Staff use the same extension and number on desktop and mobile, wherever they are.
Our cloud PBX is built on 3CX, trusted by over 600,000 businesses worldwide. We are certified to host, deploy, and support it across Southern Africa. Learn more about our partnerships.
What We Handle
From hosting and configuration to training your team, we manage the whole cloud PBX for you. You get a modern phone system and a single local partner to call when you need anything.
- Cloud hosting and provisioning
- System design and licensing
- SIP trunk setup and call rates
- Number porting from your current provider
- Extension and user configuration
- IVR, call queue, and voicemail setup
- Desktop and mobile app rollout
- IP desk phone setup (optional)
- Failover and disaster-recovery planning
- Ongoing maintenance, updates, and local support
Related Solutions
A cloud PBX works best as part of a connected communications strategy. Explore the solutions that pair naturally with it.
Frequently Asked Questions
What is a hosted PBX?
A hosted PBX is a business phone system that runs in the cloud instead of on a physical box in your server room. The provider hosts and maintains the system, and your team connects over the internet using IP phones or apps. You get all the features of a traditional PBX - extensions, call routing, voicemail, IVR - without owning or maintaining any hardware.
What is the difference between hosted PBX and on-premise PBX?
An on-premise PBX is hardware you buy, install, and maintain in your own building. A hosted (cloud) PBX lives in a secure data centre and is managed for you, so there is no upfront hardware cost, no maintenance burden, and updates happen automatically. Hosted PBX is usually the better fit for businesses that want predictable costs and easy remote working.
How much does a hosted PBX cost?
Hosted PBX removes the large upfront cost of buying server hardware and replaces it with a predictable subscription. Because our solution is built on 3CX, there are no per-user licensing fees, so your costs stay flat even as your team grows. Contact us for a tailored quote.
Is a cloud phone system reliable?
Yes. Hosted PBX runs in data centres with redundant power, backups, and high-availability infrastructure - far more resilient than a single box in your office. If your local power or internet goes down, calls automatically reroute to mobile numbers or the mobile app, so your business stays reachable.
Can my team work remotely with a hosted PBX?
Absolutely. Because the system lives in the cloud, staff connect from anywhere with an internet connection. They use the same business extension and number on desktop and mobile apps whether they are in the office, at home, or travelling.
Do I need any hardware for a hosted PBX?
No on-site server is required. Your team can use free softphone apps on their computers and phones, and add IP desk phones if they prefer a handset. We advise on the right mix and handle all the setup.